The Avenue Hospital
Part of Ramsay Health Care

Patient/Carer Involvement

We take a holistic approach to your patient journey from preadmission to discharge. We encourage family/carer involvement in all aspects of your care. Bedside handover of your care occurs between nurses at changeover of shift times, we encourage your involvement and that of your partner/family/carer at these times. On admission, please ask for a patient/carer leaflet on bedside handover if you want more information on this process. A communication whiteboard will be located in your room, it outlines your care for the day and tells you the name of your nurse each shift. You and your carer are encouraged to be involved in the filling in of your individual communication whiteboard.

The Ramsay Rule

The Ramsay Rule is a system that enables patients or their family to raise concerns about worrying changes in a patient's clinical condition. We understand you know yourself or the person you care for best, so we have a system in place for you to elevate your concerns. Firstly, speak directly with your nurse or doctor, then if you remain concerned please request to activate The Ramsay Rule.

How to activate the Ramsay Rule

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