The Avenue Hospital
Part of Ramsay Health Care

Patient/Carer Involvement

We take a holistic approach to your patient journey from preadmission to discharge. We encourage family/carer involvement in all aspects of your care. Bedside handover of your care occurs between nurses at changeover of shift times, we encourage your involvement and that of your partner/family/carer at these times. On admission, please ask for a patient/carer leaflet on bedside handover if you want more information on this process. A communication whiteboard will be located in your room, it outlines your care for the day and tells you the name of your nurse each shift. You and your carer are encouraged to be involved in the filling in of your individual communication whiteboard.

What is R.E.A.C.H?

We know that you know yourself or your loved one best. This is why we want you to let us know if you notice a worrying change. R.E.A.C.H is a communication process which will help you share your concerns with us.

R.E.A.C.H in practice

You may recognise a worrying change in your loved one’s condition or, if you are a patients, you may recognise a worrying change in yourself.

If you do recognise a worrying change, engage with the nurse that is looking after your loved one or you. Tell the nurse your concerns.

If your concern is not responded to, or you or your loved one is getting worse, act. Ask to speak to the nurse in charge and request a ‘clinical review’. This should occur within 30 minutes.

If you are still concerned call the emergency response team (in most hospitals this is called the ‘rapid response team’). Help will be on its way.